:root{font-family:Inter,"Microsoft Yahei",system-ui,-apple-system,sans-serif;color:#1c2a42;background:#f5f7fb;font-size:14px}*{box-sizing:border-box}body{margin:0}button,input,select,textarea{font:inherit}button{cursor:pointer}button:disabled{opacity:.55;cursor:not-allowed}[hidden]{display:none!important}.muted{color:#7a869b}.stack{display:flex;flex-direction:column;gap:16px}.auth-layout{min-height:100vh;display:grid;grid-template-columns:1fr 490px;background:white}.auth-intro{background:radial-gradient(circle at 85% 20%,#2c548d 0,transparent 45%),linear-gradient(150deg,#11243f,#07142c);color:#fff;padding:clamp(50px,9vw,140px);display:flex;flex-direction:column;justify-content:center}.eyebrow{letter-spacing:.23em;color:#9ed8ff;font-size:12px}.auth-intro h1{font-size:clamp(40px,5vw,70px);line-height:1.22;letter-spacing:-2px;margin:25px 0}.auth-intro p{color:#bed1e9;font-size:16px}.auth-bubble{border:1px solid #5a7397;border-radius:16px;max-width:390px;padding:20px;margin-top:65px;color:#cddbef}.auth-panel{padding:80px 70px;display:flex;flex-direction:column;justify-content:center}.brand-icon,.logo{display:grid;place-items:center;color:white;background:#2668e8;border-radius:13px;font-weight:900}.brand-icon{width:54px;height:54px;font-size:25px}.auth-panel h2{font-size:27px;margin:25px 0 0}.auth-panel p{line-height:1.7}.auth-panel label,.field{display:flex;flex-direction:column;gap:8px;font-weight:600}.auth-panel input,.field input,.field select,.field textarea,.search{border:1px solid #dfe5ef;background:#fff;border-radius:10px;padding:12px;width:100%;outline:0;color:#1c2a42}.auth-panel input:focus,.field input:focus,.field textarea:focus,.search:focus{border-color:#4985fa;box-shadow:0 0 0 3px #eaf2ff}.btn-primary{border:0;border-radius:10px;padding:12px 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nav button.active{background:#253f63;color:white}.side-footer{margin-top:auto;border-top:1px solid #2a4261;padding:22px 6px 0;display:flex;align-items:center;gap:9px}.avatar,.small-avatar{display:grid;place-items:center;border-radius:50%;background:#3768ac;color:white;font-weight:700}.avatar{width:35px;height:35px}.small-avatar{width:34px;height:34px}.side-user{flex:1;min-width:0}.side-user b{white-space:nowrap;overflow:hidden;text-overflow:ellipsis;display:block}.icon-btn{background:transparent;color:#bbcadc;border:0;font-size:24px}.main{min-width:0;flex:1}.topbar{height:97px;background:#fff;border-bottom:1px solid #ecedf2;display:flex;align-items:center;gap:18px;padding:0 35px}.breadcrumb{font-size:11px;color:#8b97aa}.page-title{font-size:21px;font-weight:750;margin-top:6px}.header-right{margin-left:auto;display:flex;align-items:center;gap:17px}.tag{font-size:11px;background:#e9f2ff;color:#2465d8;padding:6px 10px;border-radius:6px}.main-content{padding:30px 35px;max-width:1600px;margin:auto}.welcome{background:linear-gradient(115deg,#184482,#2768dd);border-radius:18px;color:white;padding:31px 34px;display:flex;justify-content:space-between;align-items:center}.welcome h2{font-size:24px;margin:0 0 10px}.welcome p{color:#dbe9ff;margin:0;line-height:1.8}.welcome .btn-primary{background:white;color:#2464d8}.grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:17px}.cards{margin-top:20px}.card,.panel{border:1px solid #e9edf4;background:white;border-radius:14px;padding:22px}.card .emoji{font-size:24px;color:#2768dd}.card h3,.panel h3{margin:12px 0 8px}.card p{color:#8290a2;line-height:1.7;min-height:42px}.text-link{background:none;border:0;color:#2568dc;font-weight:700;padding:0;text-align:left}.section-title{font-size:17px;font-weight:750;margin:32px 0 15px}.panel{margin-top:16px}.hint{color:#76859d;background:#f1f5fb;padding:12px 15px;border-radius:10px;line-height:1.75}.row{display:flex;align-items:center;gap:10px;flex-wrap:wrap}.space{justify-content:space-between}.btn{border:1px solid #dbe3ef;border-radius:9px;background:white;color:#2b4465;padding:9px 13px}.btn:hover{background:#f0f5ff}.btn-danger{color:#b63232;border-color:#ffced0}.pill{display:inline-block;border-radius:20px;padding:5px 9px;background:#e9f2ff;color:#2361c9;font-size:11px}.pill.gray{background:#f1f3f6;color:#69768b}.pill.green{background:#e6f7eb;color:#167a3f}.two-col{display:grid;grid-template-columns:320px 1fr;gap:18px}.customer-col{max-height:720px;overflow-y:auto}.item{padding:13px 10px;border-bottom:1px solid #eef1f5}.item b{display:block;margin-bottom:5px}.item small{color:#8491a5}.item button{border:0;background:none;color:#285fbe;text-align:left}.item.active{background:#edf4ff;border-radius:8px}.chat-log{height:420px;overflow-y:auto;display:flex;flex-direction:column;gap:13px;padding:8px 2px 18px}.bubble{max-width:min(89%,740px);padding:13px 16px;border-radius:13px;line-height:1.8;white-space:pre-wrap;overflow-wrap:anywhere;background:#f1f5fb;color:#253650;align-self:flex-start}.bubble.user{background:#e1edff;align-self:flex-end}.bubble small{display:block;font-weight:700;margin-bottom:5px;color:#4c6c9e}.composer{border-top:1px solid #edf0f4;padding-top:15px}.composer textarea,.textarea{width:100%;border:1px solid #dfe5ef;border-radius:10px;padding:12px;resize:vertical;min-height:92px}.form-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:13px}.field{font-size:12px}.field.full{grid-column:1/-1}.field textarea{min-height:95px}.table-wrap{overflow-x:auto}.table{border-collapse:collapse;width:100%;text-align:left;min-width:580px}.table th,.table td{border-bottom:1px solid #eef1f5;padding:13px 10px;vertical-align:top;max-width:440px;overflow-wrap:anywhere}.table th{font-size:12px;color:#74829a;background:#f8fafe}.empty{text-align:center;color:#8b97a7;padding:42px 14px;line-height:1.8}.source-link{color:#2665d5;word-break:break-all}#toast{position:fixed;z-index:99;right:20px;bottom:20px;background:#17385f;color:white;border-radius:10px;padding:13px 18px;max-width:400px;box-shadow:0 9px 24px #18294430;display:none}.menu-btn{display:none;background:none;border:0;font-size:23px}.admin-tabs{display:flex;flex-wrap:wrap;gap:9px;margin:17px 0}.admin-tabs button.active{background:#2568e4;color:white}.number{font-size:27px;font-weight:800;color:#244a8a;margin:12px 0 0}.admin-form{margin-top:15px;padding:18px;background:#f7f9fd;border-radius:12px}.warning{border-left:3px solid #e2a12d;padding:10px;background:#fffbf0;font-size:12px;line-height:1.7}.stat-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:12px}.stat-grid .card{padding:15px}.overlay{display:none}@media(max-width:1050px){.auth-layout{grid-template-columns:1fr 410px}.auth-intro{padding:55px}.auth-panel{padding:45px}.grid{grid-template-columns:repeat(2,1fr)}.two-col{grid-template-columns:250px 1fr}.stat-grid{grid-template-columns:repeat(2,1fr)}}@media(max-width:750px){.auth-layout{display:block;background:#f5f7fb;padding:16px;min-height:100dvh}.auth-intro{padding:28px;border-radius:18px}.auth-intro h1{font-size:30px;margin:12px 0}.auth-intro p{font-size:12px}.auth-bubble{display:none}.auth-panel{margin-top:12px;padding:25px 23px;border-radius:18px;background:white}.auth-panel h2{margin-top:13px}.sidebar{position:fixed;z-index:20;left:-245px;transition:left .18s;height:100dvh}.sidebar.open{left:0}.overlay.show{display:block;position:fixed;inset:0;z-index:19;background:#18283a77}.menu-btn{display:block}.topbar{height:77px;padding:0 17px}.page-title{font-size:17px}.main-content{padding:15px}.welcome{padding:22px;display:block}.welcome h2{font-size:20px}.welcome button{margin-top:15px}.grid{grid-template-columns:1fr;gap:11px}.card,.panel{padding:15px}.two-col{grid-template-columns:1fr}.customer-col{max-height:155px}.chat-log{height:350px}.form-grid{grid-template-columns:1fr}.stat-grid{grid-template-columns:repeat(2,1fr)}.tag{display:none}.bubble{max-width:98%}}

.chat-preferences{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:8px}.chat-preferences .field{min-width:0;font-size:12px}.chat-preferences select{width:100%;max-width:100%;padding:8px}.bubble-text{white-space:pre-wrap;overflow-wrap:anywhere;line-height:1.7}.pending-bubble{opacity:.8;border:1px dashed #95a8c6}.pending-bubble .bubble-text:after{content:' ●';animation:blink 1s infinite;color:#5c79a9}.error-bubble{background:#fff4f1!important;color:#9a3024}.bubble-actions{display:flex;gap:8px;flex-wrap:wrap;margin-top:10px}.bubble-actions button{background:transparent;border:1px solid #c9d5e5;border-radius:8px;padding:4px 9px;font-size:12px}.practice-record{margin:12px 0;padding:12px;border-bottom:1px solid #e8edf4;overflow-wrap:anywhere}.practice-record p{line-height:1.6}.chat-log{scroll-behavior:smooth;overflow-y:auto;min-height:220px;max-height:55vh}.composer textarea{min-height:88px}#chatForm{position:relative}.bubble{overflow-wrap:anywhere}@keyframes blink{50%{opacity:0}}@media(max-width:900px){.chat-preferences{grid-template-columns:repeat(2,minmax(0,1fr))}}@media(max-width:430px){.chat-preferences{grid-template-columns:repeat(2,minmax(0,1fr))}.bubble-actions{gap:4px}}

.triage-optional{border:1px solid #e1e9f4;border-radius:10px;padding:9px 12px;background:#fafcff}.triage-optional summary{cursor:pointer;color:#355e8c;font-weight:600}.triage-fields{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px;margin-top:12px}.triage-fields label{display:flex;flex-direction:column;gap:5px;font-size:12px;color:#45536b}.triage-fields input{min-width:0;width:100%;border:1px solid #dce5f0;border-radius:8px;padding:9px}.triage-fields .full{grid-column:1/-1}@media(max-width:480px){.triage-fields{grid-template-columns:1fr}}

/* v1.3: focused, responsive consultation workspace. Other pages retain original styling. */
:root{--ink:#182944;--muted:#78869b;--accent:#234a85;--gold:#b58b54}
body{background:#f5f7fb;color:var(--ink)}button{cursor:pointer}button:disabled{cursor:wait;opacity:.65}
.main-content:has(.consult-shell){padding:22px 25px;max-width:none;height:calc(100dvh - 97px);min-height:650px}
.consult-shell{display:grid;grid-template-columns:268px minmax(0,1fr);gap:18px;height:100%;max-width:1620px;margin:auto;min-height:0}
.consult-sidebar,.consult-main{border:1px solid #e6eaf2;background:#fff;border-radius:20px;min-width:0;box-shadow:0 12px 35px rgba(24,45,78,.035)}
.consult-sidebar{display:flex;flex-direction:column;padding:21px 13px;min-height:0;overflow:hidden}
.consult-sidebar-header{padding:4px 12px 16px}.consult-sidebar-header h3{font-size:20px;margin:7px 0;color:#192b46;letter-spacing:.03em}.consult-sidebar-header p{font-size:12px;color:var(--muted);margin:0}
.consult-kicker{font-size:10px;font-weight:800;letter-spacing:.16em;color:#b18b5e}
.consult-new{width:100%;background:#1c365e;color:#fff;border:0;border-radius:12px;padding:13px;font-weight:700;font-size:13px;text-align:center}
.consult-new:hover{background:#294c80}.consult-new-secondary{background:#f4f7fb;border:1px solid #dde4ee;color:#2b4770;margin-top:8px}.consult-new-secondary:hover{background:#e8eef6}
.consult-list{padding-top:16px;margin-top:17px;overflow-y:auto;min-height:0;border-top:1px solid #edf0f5;display:flex;flex-direction:column;gap:5px}
.consult-list-empty{font-size:13px;color:#8c99aa;text-align:center;line-height:2;padding:35px 4px}
.consult-record{border:1px solid transparent;background:transparent;width:100%;display:flex;gap:10px;align-items:center;border-radius:12px;padding:12px 10px;text-align:left;min-width:0;color:#273d5e}
.consult-record:hover{background:#f6f8fc}.consult-record.selected{background:#edf3fc;border-color:#dae6fa}
.consult-record-icon{width:33px;height:33px;border-radius:10px;background:#e9eff8;color:#365d92;display:grid;place-items:center;flex-shrink:0}
.consult-record-main{min-width:0;display:flex;flex-direction:column;gap:5px}.consult-record-main b{font-weight:650;font-size:13px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.consult-record-main small{font-size:11px;color:#8291a7}
.consult-main{min-height:0;display:flex;flex-direction:column;overflow:hidden}
.consult-idle{display:flex;flex-direction:column;align-items:center;justify-content:center;text-align:center;gap:12px;padding:30px;height:100%;background:radial-gradient(circle at 50% 32%,#eff4fb,transparent 53%)}
.consult-idle-mark{width:72px;height:72px;border-radius:22px;background:#1c365e;color:#c9ac80;display:grid;place-items:center;font-size:36px;box-shadow:0 15px 27px #1c365e25}
.consult-idle h2{font-size:clamp(22px,2.5vw,31px);margin:8px 0 0;letter-spacing:.015em}.consult-idle p{font-size:14px;color:#697b91;line-height:1.9;max-width:420px}
.consult-chat{height:100%;min-height:0;display:flex;flex-direction:column}
.consult-chat-head{display:flex;align-items:center;justify-content:space-between;gap:12px;border-bottom:1px solid #eef1f6;padding:20px 29px;background:linear-gradient(120deg,#fff,#fcfdff)}
.consult-chat-head h2{font-size:20px;margin:5px 0;color:#172e4e}.consult-chat-head p{font-size:12px;color:#8190a5;margin:0}
.consult-live{font-size:11px;color:#46725b;background:#ecf8f1;border:1px solid #d6eade;border-radius:25px;padding:6px 10px;white-space:nowrap}
.consult-chat .chat-log{height:auto;max-height:none;min-height:0;flex:1;padding:24px clamp(16px,3vw,46px) 26px;gap:20px;scroll-behavior:smooth;background:#fff}
.consult-chat .bubble{max-width:min(88%,820px);font-size:14px;line-height:1.75;padding:17px 21px;border-radius:16px;background:#f3f6fa;color:#233753;border:1px solid #edf1f6;box-shadow:0 3px 12px #172a4310}
.consult-chat .bubble.user{background:#eaf1fc;border-color:#e0eaf9;color:#203e67;box-shadow:none}
.consult-chat .bubble small{font-size:11px;letter-spacing:.025em;color:#647b9c;margin-bottom:9px}
.consult-chat .bubble-text{line-height:1.8;white-space:pre-wrap;overflow-wrap:anywhere}
.consult-chat .bubble-actions{border-top:1px solid #e1e6ed;padding-top:11px;margin-top:13px}
.consult-chat .bubble-actions button{background:#fff;border-color:#d9e1eb;border-radius:8px;padding:5px 11px;color:#47617e}
.consult-chat .composer{border-top:1px solid #e8edf4;background:#fbfcfe;padding:13px clamp(14px,3vw,35px) 21px;margin:0}
.consult-controls{display:flex;gap:16px;flex-wrap:wrap;margin-bottom:12px}.consult-controls label{font-size:12px;color:#5d7190;display:flex;align-items:center;gap:7px}
.consult-controls select{min-width:88px;border:1px solid #e0e7f1;background:#fff;color:#243d5e;border-radius:8px;padding:7px 10px;font-size:12px}
.consult-input-wrap{border:1px solid #dce4ef;background:#fff;border-radius:14px;padding:12px 13px 10px;box-shadow:0 4px 16px #1d365613}
.consult-input-wrap:focus-within{border-color:#95accf;box-shadow:0 0 0 3px #d9e7f64d}
.consult-input-wrap textarea{resize:vertical;display:block;width:100%;box-sizing:border-box;min-height:53px;max-height:200px;border:0;outline:0;font:inherit;color:#223b59;background:transparent;line-height:1.7;font-size:14px;padding:1px 4px}
.consult-compose-footer{display:flex;align-items:center;justify-content:space-between;gap:10px;margin-top:8px}
.consult-compose-footer span{color:#93a0b0;font-size:11px}.consult-compose-footer button{font-size:13px;padding:10px 20px;border-radius:10px;background:#1e416f}
.consult-welcome{margin:auto;max-width:510px;text-align:center;color:#8090a3;line-height:1.9;padding:16px}
.consult-welcome-symbol{font-size:37px;color:#bc9865}.consult-welcome h3{font-size:22px;color:#263e5c;margin:4px 0}.consult-welcome p{font-size:13px}
.consult-example{border:1px solid #e5eaf2;background:#f8fafc;padding:12px;border-radius:10px;text-align:left;font-size:12px;color:#7689a1;margin-top:17px}
.chat-loading{padding:42px;text-align:center;color:#8795a8}
@media(max-width:1090px){.consult-shell{grid-template-columns:210px minmax(0,1fr)}.main-content:has(.consult-shell){padding:15px}}
@media(max-width:750px){.main-content:has(.consult-shell){height:auto;min-height:calc(100dvh - 77px);padding:9px}.consult-shell{display:flex;flex-direction:column;gap:8px;min-height:calc(100dvh - 95px)}.consult-sidebar{padding:10px;flex-direction:row;flex-wrap:wrap;align-items:center;gap:6px;flex-shrink:0;max-height:132px}.consult-sidebar-header{display:none}.consult-new{width:auto;padding:10px;font-size:12px;flex:1}.consult-new-secondary{margin:0}.consult-list{margin:2px 0 0;padding:4px 0;flex-direction:row;width:100%;border:0;max-height:52px;overflow-x:auto;overflow-y:hidden}.consult-record{width:175px;flex-shrink:0;padding:6px}.consult-record-icon{width:27px;height:27px}.consult-record-main small{display:none}.consult-main{height:calc(100dvh - 235px);min-height:410px;flex:1}.consult-chat-head{padding:12px 14px}.consult-chat-head h2{font-size:16px}.consult-chat-head p{display:none}.consult-chat .chat-log{padding:15px 12px}.consult-chat .bubble{max-width:97%;padding:13px 14px;font-size:13px}.consult-chat .composer{padding:10px 10px 12px}.consult-controls{gap:6px;margin-bottom:8px}.consult-controls label{font-size:11px}.consult-controls select{padding:6px;font-size:11px;min-width:74px}.consult-compose-footer span{max-width:65%;font-size:10px}}

/* v1.4: separate open/delete controls, responsive review workspace. */
.consult-record{padding:3px;gap:2px;align-items:stretch}.consult-record-open{background:transparent;border:0;text-align:left;flex:1;min-width:0;display:flex;gap:10px;align-items:center;padding:8px 6px;color:inherit}.consult-record-main{flex:1}.consult-delete{border:0;background:transparent;color:#8292a7;font-size:22px;border-radius:8px;min-width:30px;align-self:center;padding:3px 7px}.consult-delete:hover,.consult-delete:focus-visible{color:#ae3030;background:#fff0ed}.consult-record-open:focus-visible{outline:2px solid #4876bd;border-radius:8px}
.review-hero{border-radius:20px;padding:30px;margin-bottom:18px;background:linear-gradient(110deg,#19314f,#254d7f);color:white}.review-hero h2{font-size:24px;margin:8px 0}.review-hero p{max-width:750px;line-height:1.8;color:#dbe6f5;font-size:14px}.review-columns{align-items:start}.review-columns textarea{width:100%;box-sizing:border-box;line-height:1.7}.review-consent{display:flex;align-items:flex-start;gap:8px;font-size:13px;line-height:1.7}.review-consent input{margin-top:5px;flex-shrink:0}.review-upload,.review-stt-config{border:1px solid #e3eaf4;background:#f7f9fd;padding:16px;border-radius:12px;margin-top:15px}.review-upload input{max-width:100%}.review-result{white-space:pre-wrap;line-height:1.85;overflow-wrap:anywhere;padding:15px;color:#233b5c}.review-history{border-bottom:1px solid #e5ebf3;padding:13px 2px}.review-history summary{cursor:pointer;color:#274870;font-weight:600}.review-history .review-result{background:#f7f9fc;border-radius:8px;margin:8px 0}.review-stt-config{display:grid;gap:10px}.review-stt-config h4{margin:0}.review-stt-config p{margin:0}
@media(max-width:750px){.consult-record{min-width:172px;width:172px;flex-shrink:0}.consult-record-open{gap:5px;padding:4px 0}.consult-delete{min-width:23px;padding:2px;font-size:20px}.review-hero{padding:20px}.review-hero h2{font-size:19px}}